Q3
2007 - Contents
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 From the Desk of...
Michael Scheib, President and
CEO
Welcome to the Q3 edition of iET Solutions’ 2007
newsletter series. iET Solutions had a very busy and
memorable summer! We recently announced the release of
iET ITSM 4.1, which has already been certified by Pink
Elephant and was reviewed by the Butler Group in a
recently published Technology Audit. See the 'Product
Update' and 'Company
Announcements' sections for all the details.
iET Solutions was also included in Gartner's 2007
Magic Quadrant for the IT Services Desk, which was
released in August. See the 'Latest
Downloads' section to view a copy of this report.
The Fall promises to be busy as well. In Q4 we are
planning some great web seminars with our partners and
customers, we'll be participating in the HDI ITIM show
in November, and we are planning a live seminar in
Washington, DC in early December.
Stay tuned for more details on all of these exciting
events! |
iET Solutions Positioned in 2007 Magic Quadrant for
the IT Services Desk
Gartner's criteria for
inclusion in the 2007 Magic Quadrant for the IT Services Desk
included customer references that demonstrate the ability to
support enterprise environments of more than 5,000 employees;
a product that includes modules for incident management,
problem management, change management, inventory management,
classification, categorization, business rules, workflow and
search engines; and client interest and inquiry sufficient to
be noticed by Gartner analysts, as well as feedback from
enterprise clients indicating that they are using the
company's products. Click
here to read more.
iET Solutions Appoints Seasoned Professional to
Drive Business Development Effort; Expands Worldwide Partner
Program
Anne Kelly has joined the Company as
director of channel sales. Kelly will head up iET Solutions'
North American partner program, which has recently added
CompuCom Systems and Principle Technologies to its growing
roster. Click
here to read more.
iET Solutions Releases Latest Version of iET
ITSM
iET Solutions announced the release of
iET ITSM 4.1. Pink Elephant, a global leader in ITIL education
and consulting, has confirmed that iET ITSM 4.1 meets the
minimum functional criteria for seven ITIL processes and has
received PinkVerify status. Click
here to read more.
An Update from Tim Jarrett, Director of
Product Management
As you may have guessed
from our recent press release (included above), the big news
this quarter is the release of iET ITSM 4.1. One of the major
features in this release is Availability
Management.
The goal of Availability Management is to
guarantee that IT can meet the performance levels in the
service level agreement. Availability Management measures the
actual availability levels and takes steps to improve them if
they are not within an acceptable range. If the service drops
below the agreed threshold, alerts are automatically sent to
the appropriate contacts.
Download
the latest iET ITSM datasheet to read more about iET ITSM
4.1 and Availability Management.
Hot off the
press!! iET ITSM 4.1 was recently reviewed by the
Butler Group in an in-depth Technology Audit. Download
the full report!
Gartner Magic Quadrant for the IT
Services Desk, 2007
Publication Date:
August 2007, ID Number: G00150504, David M.
Coyle
Gartner, Inc. included iET Solutions in the Magic
Quadrant for the IT Services Desk, 2007 report.
View
the report now!!
Third Sky and iET Solutions Podcast Series
The series covers hot topics around ITIL V3,
including:
Finding the missing best practices in ITIL V3.
Getting started with ITIL V3.
The CMDB is now the CMS in ITIL V3.
Download
the series now!!
iET Solutions Technical Bulletin
Performing iET Weblink Logout on Windows
2003 Server, SP2
This technical bulletin describes how
to modify the iET Weblink w2k_main_handler.asp file, so that
users can successfully logout from iET Weblink running on
Windows 2003 Server, Service Pack 2.
Download
the complete bulletin.
| Partner
Spotlight - An Article by Third Sky |
Why ITIL Version 3 Puts So Much Emphasis on
Services
Michael Robinson, Third Sky,
Inc.
By bringing focus to the lifecycle of delivering and
supporting services, version 3 of ITIL® emphasizes a point
that Third Sky has been advocating since its inception: you
need to define your Services before you can make any real
improvements to your IT Service Management (ITSM)
activities.
In other words, in line with the teachings of ITIL's
version 3 Strategy book, you need to first figure out what you
should be providing to your customers (your "services") in
order to help them achieve their objectives. After that,
improving your processes for how you support and deliver those
IT services will be much more likely to deliver the results
you desire due to the focus you’ll bring to the end result:
the quality of the services you deliver to your customers. You
can tweak your Change Management process again and again, but
if you aren’t focused on ensuring that these improvements
result in better overall transitioning new or changed services
into operation, then you’ll miss an opportunity to truly
improve both your standing in the eyes of your customers and
the cost effectiveness of your operation.
Click
here to read the entire article.
Join iET Solutions at the following events:
iET and Third Sky Web Seminar: Simplifying
Availability Management by Integrating it with Service Support
/ Service Operations
October 17
12:00 p.m. ET
/ 9:00 a.m. PT
Click
here for more information or to register.
iET and Third Sky Web Seminar: How Has Change and
CMDB Changed in ITIL V3?
November 14
12:00
p.m. ET / 9:00 a.m. PT
Click
here for more information or to register.
HDI ITIM
November 6-9, 2007
MGM Grand Hotel, Las Vegas NV
Click here
for more information.
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