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Q4
2007 - Contents
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 From the Desk of...
Michael Scheib, President and
CEO
Welcome to the Q4 edition of iET Solutions’ 2007
newsletter series. I'd like to start by thanking our
customers and partners for making 2007 such a successful
year for iET Solutions. The year was marked by
significant advancements to iET ITSM and iET Enterprise,
increased analyst recognition, informative partner
events, and the addition of many new customers
worldwide.
In this issue, we review some recent product updates,
including the release of iET ITSM 4.1.1 and iET
Enterprise 10.1. For the details, see Tim Jarrett's
'Product Update' section below.
We've also included links to some of our recent web
seminars and podcasts. If you didn't get a chance to
join the live events, make sure you take some time to
watch the replays. The links to these archives are
included below in the 'Recent Downloads' section.
2008 is destined to be an exciting year, as we build
on the momentum we created in 2007. I look forward to
keeping you updated on our progress.
A safe and happy holiday season to all!
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iET Solutions and Avante Solutions Partner to
Provide ITSM Technology To North American Market
Building on its worldwide partner network,
iET Solutions has appointed Avante Solutions as an authorized
distributor and implementer of iET ITSM. This latest
partnership is part of iET Solution's strategic plan to expand
its reach in North America. Avante Solutions has a strong
reputation for supporting ITSM initiatives in organizations
and businesses across the United States and Canada, and,
through its sister company 'ThinkITSM', offers ITIL consulting
services. Click
here to read more.
Tim Jarrett, Director of Product Management at iET
Solutions, Featured in SupportWorld
Tim's
article, "Building a CMDB in 5 Steps", was included in the
September / October 2007 edition of Support World Click
here to download the article.
An Update from Tim Jarrett, Director of
Product Management
Greetings. As we enter the
end of the year and a festive time for most of us, I thought
I’d write a few words about some gifts from iET Solutions that
are coming to you. Yes, it’s software release time!
As
we announced back in the first quarter newsletter, iET
Enterprise 10.1 is a significant step forward in the user
experience for your iET Solutions applications. I’m pleased to
announce that iET Enterprise 10.1 was released for download on
Friday, December 14. The release includes some significant
changes and improvements to both the server and client-side
components, including an XML Web Services communications
layer, global search, a web-based navigation metaphor,
grouping in queries, improved attachment handling, non-modal
forms when opened from datagrids, a spell-checker, streamlined
modern UI, click-once deployment and update, and
more.
The release, though it is designed for backwards
compatibility, has some big changes and we strongly recommend
that you test the release before deploying it in a production
environment. Look for an announcement soon about upcoming
webcasts about the new features in iET Enterprise 10.1 and
about deploying the release.
Additionally, we released
two other updates in the last month. iET Enterprise 10.0.2, a
patch to Enterprise 10.0, fixes issues with the VIP, a small
memory issue in the Entserver, a bug with the @OLD function in
datasheets, and more. It’s available for download now from the
Partner and Customer Connection web site.
Last, but not
least, iET ITSM 4.1.1 is available! This release introduces
service portfolio management and statuses for the life cycle
of services, which are part of ITIL V3. It also includes some
bug fixes as well as a new form for managing services.
We hope that you have a happy holiday and look
forward to seeing you all in 2008!
Third Sky and iET Solutions Podcast Series
The series covers hot topics around ITIL V3,
including:
Finding the missing best practices in ITIL V3.
Getting started with ITIL V3.
The CMDB is now the CMS in ITIL V3.
A Simple Approach for Starting Availability
Management.
Download
the series now!!
From the Archives
If
you've missed some of our recent web seminars, now's your
chance to catch up!
Challenges and Lessons Learned, December 4, 2007,
featuring Principle Technologies and a Guest Speaker from a
large financial institution.
Justifying ITIL to Senior Management, November 27,
2007, featuring Principle Technologies and a Guest Speaker
from a large financial institution.
How Have Change and CMDB Changed in ITIL V3,
November 14, 2007, featuring Third Sky and iET Solutions
Performing an ITIL Readiness Assessment, October
30, 2007, featuring Principle Technologies and Darren Wallis,
Supervisor Network Engineering, at Graybar Electric Company,
Inc.
Click
here to download these on-demand web seminars and more!
| Customer Spotlight - iET Customer
to Speak at HDI 2008 |
Jim Phillips, VP and CIO at Arizona Federal Credit Union,
will be presenting a session titled, "Arizona Federal: Putting
ITSM to Work" at the 2008 HDI show in Dallas, Texas.
Session Description:
Experience has taught
Arizona Federal that getting the most out of IT means running
it like a true service organization. After carefully assessing
the credit union’s IT operation, the team decided to focus on
improving processes, proactively managing the data center, and
implementing end-to-end asset management. They turned to an
ITSM solution to meet these needs.
Click
here for more information.
Join iET Solutions at the following events:
Pink Elephant 12th Annual IT Service Management
Conference and Expo
February 18 - 21,
2008
Bellagio Hotel, Las Vegas
Click
here for more information.
HDI Annual Conference & Expo 2008
March 9 - 11, 2008
Gaylord Texan Resort &
Convention Center, Dallas
Click here for
more information.
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