Partners in USA

Avante Solutions is a leader in redefining how service desk technologies are implemented. Working with leading ITSM vendors, they recommend the best solution based on specific requirements. With office across Canada and the USA they have the infrastructure to support distributed deployments.

For more information, visit www.avantesolutions.com.

ThinkITSM is an organization dedicated to reducing the complexities involved in implementing ITIL based tools and processes. In the spring of 2008, ThinkITSM will release a series of products that will truly allow any organization to take advantage of ITIL best practices.

For more information, visit www.thinkitsm.com.

Founded in 2002, Third Sky is a full service provider of IT Service Management solutions. Third Sky offers an integrated set of education, process consulting, and technology solutions for corporate and government clients. Third Sky has locations in Boston, Dallas, and San Francisco, and has engaged clients across North America, Europe, and Asia.

For more information, please consult the Third Sky Web site at www.thirdsky.com.

Principle Technologies is among the most experienced ITIL/ITSM consulting firms in the industry - our core business is helping clients with ITIL/ITSM Assessments and Implementations. Using proven best practice process engineering, Principle Technologies ITIL implementations yield improved IT service levels and reduced support costs. Our consulting teams provide expertise from the initial assessment and pre-planning phases all the way through complete process and tool implementation.

Principle Technologies maintains a record of successfully implementing ITIL for organizations from 20 to 2000+ IT staff members, either joining the project in the beginning or offering correctional solutions midway through a troubled existing life cycle. Our reputation is built on a passion for success coupled with an unwavering focus on results.

Our clients include Capital One, Capital One Auto Finance, and the New York Stock Exchange to name a few.

Internet: www.principletech.com

We are a specialized provider of Senior IT Resources created to assist you with business improvement. We can help your company with strategic IT programs such as migration to IT Infrastructure Library (ITIL). We can educate your program and project leaders, assess technology and provide mentoring assistance for critical programs. We provide experienced leadership to add capacity and strength to your current staff. We can take on special projects and attack your most pressing projects. Our specialists are available to augment your team with experience and methods to help your company change and grow with a variety of business solutions and services.

Internet: www.t-m-partners.com

CompuCom Systems is a leading technology services company that provides IT infrastructure services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software. Together with our Canadian subsidiary, CompuCom uses a unique Integrated Infrastructure Management model to drive down costs, increase productivity and help clients gain maximum value from information. With 20 years of IT experience, CompuCom employs more than 7,500 highly skilled associates that have earned a combined total of more than 42,000 industry certifications company wide. CompuCom is a Platinum Equity company.

For more information, visit www.CompuCom.com.

InterProm USA Corporation is a Business Service Management consulting and training company. Since 1997 InterProm USA has helped more than 350 US-companies and organizations of all sizes to benefit from ITIL®, IT Service Management (ITSM) and Business Service Management (BSM) in various ways, ranging from

• ITIL certification training courses
• ITSM assessments
• ITSM/BSM consulting and coaching & mentoring
• ISO/IEC 20000 implementations as well as
• ITSM/BSM tool implementations

to support ITIL process improvement initiatives. InterProm USA's SPOT model has been instrumental shifting our customer's focus from technology to process to services leading to sustained efficiency and effectiveness improvements that have resulted in multi-million dollar savings. InterProm's trusted advisory services are based on our unmatched long-lasting, in-depth and hands-on experience.

Internet: www.interpromusa.com

The Abreon Group is a specialty consulting and support firm that focuses on technology adoption, change management and productivity improvement. Our performance experts design and implement integrated communication, education and support programs to ensure that investments in business solutions provide the anticipated returns. Through our partnership with iET, we provide customers with customized training solutions that accelerate end user adoption of iET's family of products.

Visit The Abreon Group at www.abreon.com or call 1-800-338-5185.