What is ITIL (Information Technology Infrastructure Library)?

“ITIL” stands for Information Technology Infrastructure Library

The library is a series of books that outline a comprehensive and consistent set of process-based best practices for IT Service Management (ITSM), promoting the ultimate achievement of IT Service Management goals.  ITIL is a vital component of a comprehensive approach to the pursuit of quality in IT service provision and excellence in IT Service Management.

Where did ITIL come from?

As organizations began to be increasingly dependent upon IT in order to satisfy their corporate objectives, the need for high quality IT Services became a major player in corporate strategies. In the 1980’s, the UK Government's Central Computer and Telecommunications Agency (CCTA), now the Office of Government commerce (OGC), developed a set of recommendations as a response to the growing dependence on IT - ITIL. 

Benefits ITIL will bring to your organization

By adopting IT Service Management principles as embodied in the ITIL processes, organizations hope to achieve benefits such as:

• Increased efficiency
• Reduced overall costs
• Improved alignment of IT with the business
• Increased visibility of the value of IT
• Better use of IT resources
• Improved customer/user satisfaction
• Understanding of the true cost of service provision
• Reduced service interruptions
• Improved IT governance and compliance

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries