NEWS ACROSS UNICOM GLOBAL

7 golden rules for getting the most from the Service Catalogue

2013.03.07

"Implementing IT service management (ITSM) according to ITIL best practice is often seen as a large, complex undertaking which those outside of IT may sometimes struggle to see the true value of.  This can mean the IT department feels some pressure to demonstrate early evidence of practical progress to help win the confidence of the wider business organisation.  But that should not mean they skimp on the all-important first stage of the process – which is the creation of a Service Catalogue."

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