iET Solutions, a leading global supplier of IT Service Management and Software Asset Management solutions, today announced the availability of iET ITSM 5.1. This version of iET ITSM includes enhancements designed to increase the efficiency and dexterity of IT operations, such as improved reporting, surveys, the iET Messaging Agent, a Web client for end users, integration with Software Asset Management software, and tighter integration of 12 fully integrated ITIL V3-compliant processes including but not limited to: Service Catalog Management, Service Portfolio Management, Event Management, Knowledge Management, and Request Fulfillment Management.
“iET Solutions is continually enhancing and delivering innovations to our clients. The newest version of iET ITSM, which was derived from customer input, offers even more functionality to help our customers further streamline their IT operations and increase service levels,” said Walter Elliot, President and CEO ofiET Solutions. “Our clients are the first and best source of input for all releases. They have the most accurate insight into new ways we can help foster their operations, so we make it our priority to deliver what they need to further increase their competitive advantage.”
iET ITSM offers 12 fully integrated, ITIL V3-compliant processes which support the most crucial ITIL spectrum without complicated modular integrations. The new enhancements in iET ITSM 5.1 provide new functionality, driven by customer input, which boost productivity and further improve organizations’ service response time, customer communications, and service levels. New functionality enhancements include:
About iET Solutions
iET Solutions is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-tier and large enterprises. By providing a fully integrated, customizable IT Service Management solution built around ITIL best practices, along with the only proven immediate process analyzing and optimizing capability, and a best-of-breed license entitlement management solution, iETSolutions allows its customers to streamline service operations, enhance customer service, improve profitability, reduce IT costs and mitigate audit risks. More than 600 customers in 26 countries partner with iET Solutions to drive the success of their IT infrastructure. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. For more information, visit http://www.iet-solutions.com call +1-866-iET-1850.
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