iET Solutions Positioned in Leading Analyst Firm's Magic Quadrant for Information Technology Service Desk 2009

Evaluation Based on Completeness of Vision and Ability to Execute


iET Solutions (, a leading global supplier of IT Service Management and Software Asset Management solutions for mid-tier and large enterprises, today announced it has been positioned by Gartner, Inc in the 2009 Magic Quadrant for the IT Service Desk*. The Magic Quadrant depicts Gartner's analysis of how certain vendors measure against criteria for the IT Service Desk marketplace, as defined byGartner.

“In my opinion, the fact that we have been recognized by Gartner in the Magic Quadrant for IT Service Desk confirms our mission to enable customers to utilize the power of information to improve business performance with a solution that is effective, scalable and easy to implement,” said Walter Elliot, CEO and President of iET Solutions. “We have a strong focus on customer satisfaction and provenexperience in mid-tier and large enterprise deployments. With the upcoming release of the newest ITSM product version and the release of our new entitlement-based software asset management solution in the fourth quarter of 2009, we will further the success of our customers and provide even more value to the market.”

The Criteria for Inclusion
The criteria for inclusion in the 2009 IT service desk Magic Quadrant includes:

  • The IT service desk product must include modules for incident management, problem management, change management, inventory management, self-service, knowledge management and SLA management.
  • The offering must be running in production in enterprise environments of more than 4.000 employees, with concurrent usage of incident management, change management and at least two of the other modules.
  • Gartner client inquiry data confirms that the product is of interest to Gartnerclients in enterprise environments by making their product selections shortlists.

About the Magic Quadrant
The Magic Quadrant is copyrighted October 16, 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. The Magic Quadrant depictsGartner`s analysis of how certain vendors measure against criteria for that marketplace, as defined by GartnerGartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advice technology users to select only those vendors placed in the “Leaders” Quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to the research, including any warranties of merchantability or fitness for a particular purpose.

About iET Solutions
iET Solutions is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-size and large enterprises. By combining the most flexible, fully integrated out-of-the-box IT Service Management (ITSM) solution, built from the ground up around ITIL best practices, with additional modules for process analysis and optimization, Smartphone accessibility, CTI integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. More than 51,000 users in 26 countries partner with iET Solutions to streamline service operations, enhance customer service, improve profitability, and reduce costs. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. For more information, visit or call 1-800-438-1850.