iET® Solutions, a leading provider of ITIL based IT Service Management (ITSM) software solutions and services, and Navara, the software division of RAM Mobile Data, today announced a worldwide partnership. The partnership is an OEM agreement under which iET Solutions will offer a mobile extension to its IT Service Management Solution through the Navara platform. This will give organizations the flexibility to access iET ITSM from their existing mobile devices, making it possible to handle service requests from anywhere and at anytime.
"IT managers can now access all of their applications for IT service management and IT infrastructure management from the convenience of their mobile devices," explained Anne Kelly, vice president of sales and marketing at iET Solutions. "The combination of the Navara platform and iET ITSM allows customers to improve the productivity of their IT departments and meet their compliance with service level agreements, by allowing them to monitor and respond to IT service requests remotely. This additional functionality is another way that iET ITSM differentiates itself from the competition."
"iET Solutions is a strong player in the service management software market. iET ITSM has been recognized in several analyst reports, including the recently released 2008 Forrester Wave for service desk management tools, which lists iET Solutions as a leader in the small enterprise market. I am proud that they have chosen our platform," said Elias Crum, vice president, Navara.
The iET Solutions mobile service management application is available now, and will be sold worldwide.
Navara is a wholly owned business unit of RAM Mobile Data. Dedicated to providing a superior platform for mobility solutions, Navara has been extending the reach of enterprise applications to mobile workers for over six years. RAM Mobile Data is based in Maarssen, the Netherlands, with US offices in Atlanta, GA.
About iET ITSM
iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it to be customized to a substantial degree without writing code. A developer's studio enables customization within a graphical environment. iET Solutions products, such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer, combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance.
About iET Solutions
iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries.