iET® ITSM Self-Service Solution

Empower End Users, Customers and Partners through ITIL®-Aligned Self-Service ITSM Solution

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES

FEATURES

  • Seamless integration of a service catalog, self-service logging, message center, and organically grown knowledge base, permits users to log and track incidents, change requests, and service requests while receiving notifications, such as planned outages and current news, all from within one application.
  • Highly configurable user interface and profiles allow organizations to tailor to the unique needs of their users.
  • Real-time organic Knowledge base, which is automatically expanded through customer interaction, is accessible through full text search, FAQs, as well as message center with news-ticker and Whiteboard.

BENEFITS

  • Reduce the number of incoming calls to ease the workload of your Service Desk by offering customers 24/7 access to a highly customizable, easy-to-use self service portal.
  • Continually improve the quality of service through feedback from customer surveys and the proactive management of service response times, service level compliance and customer communications.
  • Enhance the customer experience by providing a personalized look and feel, workflow, and service request options, allowing customers, partners and end users to access the service they need from anywhere and at anytime.

IMAGES

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This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.