ITIL® SERVICE SUPPORT

In addition to our Self Service Customer Portal, our staff is available to help with your support needs.

Please contact us for technical questions:

  • +49 89 74858910

Customer Self-Service

Our customer self-service facility enables customers to access documentation, releases and technical bulletins.

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Software Upgrades

Maintenance customers receive immediate notification and free access to software upgrades. These upgrades are easily downloaded directly from our customer self-service facility. All upgrades are designed to provide additional features and functionalities so you can continue to maximize the value from your iET Solutions investment.

US and PAC/RIM

Our ITSM Customer Service Center, located in Canton, MA, is available Monday through Friday, 8:30am to 5:30pm ET

Europe, Middle East and Africa (EMEA)

Our Customer Service Center, located in Aschheim, Germany, is available Monday through Friday, 9:00am to 5:00pm CET

Extended Support Hours

Extended service hours are offered upon request. Contact your account manager today to find out more.

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