Our ITSM Customer Service Center, located in Canton, MA, is available Monday through Friday, 8:30am to 5:30pm ET via the following:
Our Customer Service Center, located in Aschheim, Germany, is available Monday through Friday, 9:00am to 5:00pm CET via the following:
+49 / 89 / 74 85 89 - 10
Our customer portal enables customers to enter and track the status of reported incidents and access documentation, releases, technical bulletins and FAQs.
Maintenance customers receive immediate notification and free access to software upgrades. These upgrades are easily downloaded directly from our Customer Portal. All upgrades are designed to provide additional features and functionalities so you can continue to maximize the value from your iET Solutions investment.
Extended service hours are offered upon request. Contact your account manager today to find out more.