In addition to our Self Service Customer Portal, our staff is available to help with your support needs.

Dear customer,

Due to network problems we are currently not able to receive e-mails.

Please contact us by phone for technical questions at +49 89 74858910.


Our ITSM Customer Service Center, located in Canton, MA, is available Monday through Friday, 8:30am to 5:30pm ET

Europe, Middle East and Africa (EMEA)

Our Customer Service Center, located in Aschheim, Germany, is available Monday through Friday, 9:00am to 5:00pm CET

Customer Self-Service

Our customer portal enables customers to enter and track the status of reported incidents and access documentation, releases, technical bulletins and FAQs.

Software Upgrades

Maintenance customers receive immediate notification and free access to software upgrades. These upgrades are easily downloaded directly from our Customer Portal. All upgrades are designed to provide additional features and functionalities so you can continue to maximize the value from your iET Solutions investment.

Extended Support Hours

Extended service hours are offered upon request. Contact your account manager today to find out more.