Advanced Action Management Launched by iET Solutions

Increase IT Quality through Flexible, Automated Processes


ASCHHEIM, GERMANY, January 24, 2017 – iET Solutions, a division of UNICOM® Global, has launched a new, enhanced version of Action Management, a module of the iET ITSM suite. Action plans are now even more flexible and provide additional automation to optimize IT service processes. Using the ITIL®-certified solution iET ITSM for IT and service management, organizations can manage 13 ITIL®-defined processes, including incident, problem, change and configuration management.

Automated actions are essential in IT because every manual intervention is time consuming and error prone. The new "System Automated Actions" in iET ITSM Action Management enable organizations to reduce manual interactions to a minimum. Process steps are automated as far as possible and are linked with the few manual operations that cannot be processed by the system itself.

IT administrators and process owners can define process standards using action plans and System Automated Actions. Action plans and System Automated Actions can easily be created, maintained and modified by the business users, without having to involve systems developers.

Once created, System Automated Actions can be integrated into the business processes as standardized templates and can be used in both incident and configuration management as well as in all other ITIL® processes.  System Automated Actions also allow interfaces to third-party systems to be integrated seamlessly into IT processes. This reduces media discontinuity in the IT landscape.

Standardized, automated and flexible  
The advantages of System Automated Actions are obvious: Companies avoid manual, time-consuming and error-prone procedures. Automation also improves the quality of complex processes. Waiting times and working hours are reduced, resulting in cost savings and lower risk.

System Automated Actions not only improve standardization but also maintain flexibility of the IT and service management solution, as all processes can be amended, extended or recreated easily by making simple administrative changes.


Media Contact:
Shulangani Buchholz, iET Solutions GmbH, +49 89 74 85 89 0


About iET Solutions
Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.

About UNICOM® Global
UNICOM Global consists of more than forty (40) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, New York, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in India, Australia, Singapore, Korea, Thailand, Taiwan and the Philippines. UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publically-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers: UNICOM Global - Assets, capital and investment management UNICOM Systems - IBM Mainframe software products UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform UNICOM Science and Technology Parks UNICOM Capital - Business and Financial Services solidDB – In-memory relational database management system U.S. Robotics - Data communications products Memeo - Enterprise-grade Secure File Sharing for the cloud Firetide - Wireless technology solutions for security and transportation DETEC - Document composition products SoftLanding Systems - IBM i software products Macro 4 (formerly LONDON: MAO) - Document Management products illustro - z/OS and z/VSE software products iET Solutions - ITIL® ITSM software products Eden - Domino Notes and Open Systems products - Hardware, Software, Outsourcing and Professional Service