Comprehensive Consulting Support and Global Services

iET Solutions’ Professional Services team provides comprehensive consulting support and global services at every phase of the IT lifecycle: workshops to help identify and evaluate your needs, customizations to configure solutions to the way you do business, global implementations, world-class training, and easily accessible support. We provide best practices and expertise gained from many years of in-depth experience, which ensures your ITSM project will be a success.

Our Professional Services organization consists of experienced individuals, with an average tenure of 10 years working directly for iET Solutions, whom have worked on some of the most highly configured ITSM implementations in the world. We understand that each organization has unique needs and objectives, and our vast experience guarantees that we deliver solutions that best fit your business objectives.

Integration & Implementation Services

Our ITSM consulting services team provides comprehensive consulting support at every phase of the IT lifecycle, from assessment experts available to help you evaluate change in your environment, to expert technologists to help you plan, design, implement, and support your technology solution. It's all about delivering the right skills at the right time.

Technical Consulting and Project Management

iET Solutions' Technical Application Consultants and Developers are experts in the iET Solutions’ product suite. They work closely with project managers, using a time-tested project methodology to ensure that the delivered custom application supports business goals and matches the requirements of your organization.

On-Site Residency Services

We can help you get where you need to go, fast! Supplement your team with our consultants on a project-basis as your team is brought up to speed with the technology. Leverage our technology expertise with our on-site residency services.

Solution Audits

iET Solutions understands that your organization has unique needs and objectives, including changing business processes and the turnover of existing staff. Performing a system audit can allow organizations to perform a 'sanity check' and ensure that the solution is being used to its maximum potential.

This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.