The technological platform is the same as for iET ITSM. Thus, the same processes and applications known from iET ITSM already developed for a customer’s iET ITSM solution can be picked up and reused in other business areas such as administration, customer service, or supplier management.
iET Enterprise Technology can be used to develop specific ESM solutions for different companies and industries. Enterprise service management enables the comprehensive integration and automation of service processes across different divisions and departments, based on a common platform.
One huge benefit of this approach is an improvement in customer service: by managing service requests centrally and using a standardized service catalog, customer issues can be resolved more quickly. By working together on one platform, operating departments and groups can optimize collaboration, exchange information more easily, and coordinate processes. Customer satisfaction increases and customer loyalty grows.
But the implementation of ESM is not only useful in customer service. There are also clear benefits in areas such as supplier management, human resources, materials management, purchasing, and facilities management. Companies can identify areas for improvement, solve problems more quickly, and continuously optimize their services. This leads to high service quality and more effective use of resources.
"One platform, one view" — a single entry point for employees and customers to order products and services and share knowledge.
Easy integration with a wide range of applications such as your HR, finance, or facility processes thanks to the flexibility of the technology platform.
Real-time data exchange through enterprise-wide use of a central technology platform.
Service level agreement (SLA) for both enterprise and IT processes.
Improved customer experience through optimized and standardized processes — across IT and business teams.
Intelligent digitization of personalized service processes.
Comprehensive reports and analysis which can be created independently by users.