Comprehensive IT service management solution for continual service improvement.

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iET ITSM suite

Built around FitSM® best practices, our software provides the following capabilities.

Incident management: quick support at the service desk

Log and manage incidents. Access solutions in the knowledge database. Resolve your tickets by staying compliant with your SLAs.

Problem management: sound root cause analysis

Detect and solve your problems permanently before they affect users.

Change management: controlled IT infrastructure changes

Manage any change request. Carry out thorough impact and risk analyses.

Service asset and configuration management: thorough management of your CMDB and CMS

Ensure constant and accurate control of your IT infrastructure.

Service request management: consistent approval and fulfillment processes

Request or cancel any IT service.

Knowledge management: qualified knowledge sharing within your organization

Edit and publish known-errors, workarounds, and solutions.

Service level management: accurate setting and tracking of your service contracts

Manage all of your internal and external service level agreements.

Release and deployment management: end-to-end management of complex soft and hardware rollouts

Ensure trouble-free execution of releases.

Service portfolio management: lifecycle view of service portfolio offerings

Create your service portfolio including service hierarchy for a structured presentation of your services.

Service catalog management: detailed view of all services provided by IT

Administrate all of your offered services.

Event management: detection, classification, prioritization, and resolution of events

Design and manage your monitoring events including business-related rules.

Availability management: full compliance of IT availability

Measure the IT availability and ensure warranted availability levels.

Award-winning service management software solution

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Additional resources

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Best practices in Change Management

Discover how change management can help you manage and control the process of change

Enable continuous improvements in IT services while minimizing problems and disruptions related to changes

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ITSM in today's service-based IT operations

Emerging new technologies are changing the way IT operates

How ITSM fits into today's emerging IT environment

Frequently asked questions (FAQ)

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