Built around FitSM® best practices, our software provides the following capabilities.
Incident management: quick support at the service desk
Log and manage incidents. Access solutions in the knowledge database. Resolve your tickets by staying compliant with your SLAs.
Problem management: sound root cause analysis
Detect and solve your problems permanently before they affect users.
Change management: controlled IT infrastructure changes
Manage any change request. Carry out thorough impact and risk analyses.
Service asset and configuration management: thorough management of your CMDB and CMS
Ensure constant and accurate control of your IT infrastructure.
Service request management: consistent approval and fulfillment processes
Request or cancel any IT service.
Knowledge management: qualified knowledge sharing within your organization
Edit and publish known-errors, workarounds, and solutions.
Service level management: accurate setting and tracking of your service contracts
Manage all of your internal and external service level agreements.
Release and deployment management: end-to-end management of complex soft and hardware rollouts
Ensure trouble-free execution of releases.
Service portfolio management: lifecycle view of service portfolio offerings
Create your service portfolio including service hierarchy for a structured presentation of your services.
Service catalog management: detailed view of all services provided by IT
Administrate all of your offered services.
Event management: detection, classification, prioritization, and resolution of events
Design and manage your monitoring events including business-related rules.
Availability management: full compliance of IT availability
Measure the IT availability and ensure warranted availability levels.