iET® ITSM

The Most Complete On-Premise or SaaS ITSM Solution for Continual Service Improvement

Rapid Out-of-the-Box Functionality: On-Premise or SaaS

iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.

With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. Every business is unique and our ITSM solutions are built to work the way you do.

iET ITSM solution has been certified by Glenfis, Serview and PinkVerify™ as “ITIL®-aligned,” and supports the ISO/IEC 20000 requirements.

iET ITSM Diagram.png

PinkVerify2011_13Processes.pngGlenfis Passed.jpgSerview Certified Tool.png

iET ITSM supports by default the following processes:

Quick support at the service desk

Log and manage incidents. Access solutions in the knowledge database. Resolve your tickets by staying compliant with your SLAs.

For more information about iET ITSM Incident Management click here.

Sound root cause analysis

Detect and solve your problems permanently before they affect users.

For more information about iET ITSM Problem Management click here.

Controlled IT infrastructure changes

Manage any change request. Carry out thorough impact and risk analyses.

For more information about iET ITSM Change Management click here.

Thorough management of your CMDB and CMS

Ensure constant and accurate control of your IT infrastructure.

For more information about iET ITSM Service Asset & Configuration Management click here.

Consistent approval and fulfillment processes

Request or cancel any IT service.

For more information about iET ITSM Request Fulfillment Management click here.

Qualified knowledge sharing within your organization

Edit and publish known-errors, workarounds and solutions.

For more information about iET ITSM Knowledge Management click here.

Accurate setting and tracking of your service contracts

Manage all of your service level agreements, operational level agreements and underpinning contracts.

For more information about iET ITSM Service Level Management click here.

End-to-end management of complex soft and hardware rollouts

Ensure trouble-free execution of releases.

For more information about iET ITSM Release and Deployment Management click here.

Lifecycle view of service portfolio offerings

Create your service portfolio including service hierarchy for a structured presentation of your services.

For more information about iET ITSM Service Portfolio Management click here.

Detailed view of all services provided by IT

Administrate all of your planned and operational services.

For more information about iET ITSM Service Catalog Management click here.

Proactive detection, classification, prioritization and resolution of events

Design and manage your monitoring events including business-related rules.

Fore more information about iET ITSM Event Management click here.

Full compliance of IT availability

Measure the IT availability and ensure warranted availability levels.

For more information about iET ITSM Availability Management click here.

This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.