iET ITSM service portfolio management enhances effective, strategic management of services.
Present a complete list of services, contractual commitments, and service improvement plans, for management of the complete service lifecycle.
Improve information availability for decision making, reduce maintenance costs, and increase the value IT provides to the business by delivering high levels of transparency into your services.
Gain control of IT spending by insight to determine the value of services and the capability to identify and eliminate inefficiencies.
Introduce dependencies between business services and technical services which allow better management and planning of services as well as risk management that avoid jeopardizing service fulfillment.
Tight process integration
With service level management as well as service asset and configuration management across the entire service lifecycle.
Strong interconnection with the CMDB / CMS and service contracts
To manage services, including flexible attributes, and to quickly check dependencies.
Definition of services including the service hierarchy
For a structured presentation of the service portfolio offering.
Standardized and always reusable
IT-oriented view of technical services.
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