iET® ITSM

Service Portfolio Management

iET ITSM Service Portfolio Management Solution Enhances Effective, Strategic Management of Services

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

FEATURES

  • Tight process integration provides a comprehensive view of service contracts, OLAs and UCs for Service Level Management.
  • Easy to understand customer-oriented description of services defined as a business service.
  • Standardized and always reusable IT-oriented view of technical services.
  • Strong integration with the CMDB / CMS and service contract provides the capability to manage services, including flexible attributes, and quickly view dependencies.

BENEFITS

  • Present a complete list of services, including services visible and available to customers and those which are not, contractual commitments and service improvement plans, for management of the complete service lifecycle.
  • Improve information availability for decision making, reduce maintenance costs, and increase the value IT provides to the business by delivering high levels of transparency into services, assets, and applications.
  • Gain control of IT spending by insight to determine the value of services and the capability to identify and eliminate inefficiencies.
  • Introduce dependencies between business services and technical services which allow better management and planning of services, as well as risk management, which avoid jeopardizing service fulfillment.

IMAGES

service_portfolio1.jpg

RESOURCES

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iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.