iET® ITSM

Service Portfolio Management

iET ITSM Service Portfolio Management Solution Enhances Effective, Strategic Management of Services

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES

FEATURES

  • Tight ITIL® integration provides a comprehensive view of service contracts, OLAs and UCs for Service Level Management.
  • Easy to understand customer-oriented description of services defined as a business service.
  • Standardized and always re-usable IT-oriented view of technical services.
  • Strong integration with the CMDB / CMS and service contract provide the capability to manage services, including flexible attributes, and quickly view dependencies.

BENEFITS

  • Present a complete list of services, including services visible and available to customers and those which are not, contractual commitments and service improvement plans, for management of the complete service lifecycle.
  • Improve information availability for decision making, reduce maintenance costs, and increase the value IT provides to the business by delivering high levels of transparency into services, assets, and applications.
  • Gain control of IT spending by insight to determine the value of services and the capability to identify and eliminate inefficiencies.
  • Introduce dependencies between business services and technical services which allow better management and planning of services, as well as risk management, which avoid jeopardizing service fulfillment.

IMAGES

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This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.