iET® ITSM
Service Portfolio Management
iET ITSM Service Portfolio Management Solution Enhances Effective, Strategic Management of Services
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Tight process integration provides a comprehensive view of service contracts, OLAs and UCs for Service Level Management.
- Easy to understand customer-oriented description of services defined as a business service.
- Standardized and always reusable IT-oriented view of technical services.
- Strong integration with the CMDB / CMS and service contract provides the capability to manage services, including flexible attributes, and quickly view dependencies.
BENEFITS
- Present a complete list of services, including services visible and available to customers and those which are not, contractual commitments and service improvement plans, for management of the complete service lifecycle.
- Improve information availability for decision making, reduce maintenance costs, and increase the value IT provides to the business by delivering high levels of transparency into services, assets, and applications.
- Gain control of IT spending by insight to determine the value of services and the capability to identify and eliminate inefficiencies.
- Introduce dependencies between business services and technical services which allow better management and planning of services, as well as risk management, which avoid jeopardizing service fulfillment.
IMAGES
RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.