A single interface provides instant access to customer history, known errors, organic knowledge base, and graphical CMDB.
Such as SLA timeline and traffic lights, offer insight into the effectiveness of operations and status of service levels.
Out-of-the-box reporting, workflows and flexible templates
Kick start incident resolution by providing instant best practices for frequent and major incidents.
Automatically create, route, escalate, and send alerts
Based on category types, priority levels, and custom configuration.
Smartphone and web client accessibility
Enable remote support and end user access.
Ensure regulatory compliance
Through consistent and complete documentation via complete audit trails, logging capabilities, and configurable reporting and dashboards.