Incident management

Ensure high service quality.

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Incident management features

FitSM® alignment

A single interface provides instant access to customer history, known errors, organic knowledge base, and graphical CMDB.

Graphical views

Such as SLA timeline and traffic lights, offer insight into the effectiveness of operations and status of service levels.

Out-of-the-box reporting, workflows and flexible templates

Kick start incident resolution by providing instant best practices for frequent and major incidents.

Automatically create, route, escalate, and send alerts

Based on category types, priority levels, and custom configuration.

Smartphone and web client accessibility

Enable remote support and end user access.

Ensure regulatory compliance

Through consistent and complete documentation via complete audit trails, logging capabilities, and configurable reporting and dashboards.

Other iET ITSM capabilities

Full compliance of IT availability
Controlled IT infrastructure changes
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?