iET® ITSM

Incident Management with ITIL® Integration

Tightly Aligned with ITIL Best Practices, iET ITSM Incident Management Automates the Entire Incident Lifecycle

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS

FEATURES

  • Tight ITIL integration from a single interface provides instant access to customer history, known errors, organic knowledge base, and graphical CMDB.
  • Out-of-the-box reporting, workflows and flexible templates kick start incident resolution by providing instant best practices for frequent and major incidents.
  • Automatically create, route, escalate, and send alerts based on category types, priority levels and custom configuration.
  • Graphical views, such as SLA timeline and traffic lights, offer insight into the effectiveness of operations and status of service levels.
  • Smartphone and Web client accessibility enable remote support and end user access.
  • Ensure regulatory compliance through consistent and complete documentation via complete audit trails, logging capabilities, and configurable reporting and dashboards.

BENEFITS

  • Maximize service desk productivity and customer satisfaction, while achieving service level targets, with the ability to quickly create, identify and resolve incidents through a powerfully integrated and intuitive user interface.
  • Harness the power of internal and historical knowledge through tight integration with the knowledge base, which is grown organically as a part of each incident and problem resolution.
  • iET ITSM was built from the ground up to be fully integrated and highly configurable, so your target-oriented Service Desk is able to maximize effectiveness and value to the business.
This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.