iET® ITSM
Problem Management
Transform from a Reactive Approach into a Proactive Service Desk
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- All required information at a glance for effortless problem logging, prioritization, automatic generation of change requests, and closure of all related incidents.
- Multiple action capability and full audit trails provide flexibility and insight into problem resolution, allowing your service desk to minimize time-to-close ratios.
- Graphical visualization of affected configuration items, in-depth reports, trend identification and root-cause analysis provide continuous analysis of problems and improvement of service levels.
- Configurable notifications and assignments increase response times by providing tailored alerts and assignment of resources with the required expertise.
BENEFITS
- Reduce support costs and continually increase service levels through the implementation of permanent solutions for recurring incidents with thorough root-cause analysis.
- Transform from a reactive approach into a proactive Service Desk with the ability to detect and resolve issues before they become known to users, while instantly distinguishing other affected configuration items (CIs) via direct integration with the graphical CMDB.
- Fully integrated and highly configurable, problems managed within iET ITSM can quickly be logged and related to incidents, known errors, and changes, and visualized within the CMDB, so the Service Desk gains real-time visibility into known errors and workarounds.
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RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.