All required information at a glance
For effortless problem logging, prioritization, automatic generation of change requests, and closure of all related incidents.
Multiple action capability and full audit trails
Provide flexibility and insight into problem resolution, allowing your service desk to minimize time-to-close ratios.
Of affected configuration items, in-depth reports, trend identification, and root-cause analysis provide continuous analysis of problems and improvement of service levels.
Configurable notifications and assignments
Increase response times by providing tailored alerts and assignment of resources with the required expertise.
Definition and maintenance of process-related action plans and accurate history
For efficient problem solving.
Automated closure of all related incidents
As the problem is resolved.