Intuitive and flexible workflows allow the easy configuration, automation, and prioritization of change and task management.
Dynamic and multi-level approvals processes, such as electronic signatures, which are accessible within the application or through the web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of Requests for Change (RFC).
Graphical impact analysis, through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.
Seamless process integration facilitates complete, in-depth insight into operations, the entire change lifecycle, back out plans, audit trails, and chane calendars.
Safeguard the quality of your IT services and improve day-to-day business operations, by minimizing the impact of change-related incidents and problems through the implementation of out-of-the-box ITIL-aligned processes.
Gain real-time visibility and communication capabilities regarding the impact, cost, benefit and risk of proposed changes.
Increase Quality of IT Services by decreasing the number of non-authorized or incorrect changes.
Ensure compliance with governance requirements such as Sarbanes-Oxley.
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.