iET® ITSM
Change Management
Minimize the Impact of Change-Related Incidents
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Intuitive and flexible workflows allow the easy configuration, automation, and prioritization of change and task management.
- Dynamic and multi-level approvals processes, such as electronic signatures, which are accessible within the application or through the web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of Requests for Change (RFC).
- Graphical impact analysis, through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.
- Seamless process integration facilitates complete, in-depth insight into operations, the entire change lifecycle, back out plans, audit trails, and chane calendars.
BENEFITS
- Safeguard the quality of your IT services and improve day-to-day business operations, by minimizing the impact of change-related incidents and problems through the implementation of out-of-the-box ITIL-aligned processes.
- Gain real-time visibility and communication capabilities regarding the impact, cost, benefit and risk of proposed changes.
- Increase Quality of IT Services by decreasing the number of non-authorized or incorrect changes.
- Ensure compliance with governance requirements such as Sarbanes-Oxley.
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RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.