iET® ITSM
Change Management
Minimize the Impact of Change-Related Incidents with ITIL® Change Management
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Intuitive and flexible workflows allow for the easy configuration, automation, and prioritization of change and task management.
- Dynamic and multi-level approvals processes, such as electronic signatures, which are accessible within the application or through the Web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of Requests for Change (RFC).
- Graphical impact analysis, through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.
- Seamless ITIL integration facilitates complete, in-depth insight into operations, the entire change lifecycle, Forward Schedules of Change (FSC), back out plans, audit trails, and chane calendars.
BENEFITS
- Safeguard the quality of your IT services and improve day-to-day business operations, by minimizing the impact of change-related incidents and problems through the implementation of out-of-the-box ITIL-aligned processes.
- Gain real-time visibility and communication capabilities regarding the impact, cost, benefit and risk of proposed changes.
- Increase Quality of IT Services by decreasing the number of non-authorized or incorrect changes.
- Ensure compliance with governance requirements such as Sarbanes-Oxley.
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RESOURCES
Discover how ITIL change management can help you manage and control the...
This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.