Change management

Make the right decisions in digitally transforming IT landscapes.

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Change management features

Intuitive and flexible workflows

Allow the easy configuration, automation, and prioritization of change and task management.

Graphical impact analysis

Through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.

Seamless process integration

Facilitates complete, in-depth insight into operations, the entire change lifecycle, back out plans, audit trails, and change calendars.

Dynamic and multi-level approvals processes

Such as electronic signatures, which are accessible within the application or through the web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of requests for change (RFC).

Other iET ITSM capabilities

Full compliance of IT availability
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

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