iET® ITSM

Change Management

Minimize the Impact of Change-Related Incidents with ITIL® Change Management

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

FEATURES

  • Intuitive and flexible workflows allow for the easy configuration, automation, and prioritization of change and task management.
  • Dynamic and multi-level approvals processes, such as electronic signatures, which are accessible within the application or through the Web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of Requests for Change (RFC).
  • Graphical impact analysis, through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.
  • Seamless ITIL integration facilitates complete, in-depth insight into operations, the entire change lifecycle, Forward Schedules of Change (FSC), back out plans, audit trails, and chane calendars.

BENEFITS

  • Safeguard the quality of your IT services and improve day-to-day business operations, by minimizing the impact of change-related incidents and problems through the implementation of out-of-the-box ITIL-aligned processes.
  • Gain real-time visibility and communication capabilities regarding the impact, cost, benefit and risk of proposed changes.
  • Increase Quality of IT Services by decreasing the number of non-authorized or incorrect changes.
  • Ensure compliance with governance requirements such as Sarbanes-Oxley.

IMAGES

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RESOURCES

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