Event management

Monitor specific changes of state of your IT services and configuration items to ensure their effective operation.

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Event management features

Flexible event designer

Permits the generation of meaningful events and rules that match the specific demands of any company.

Dynamic filtering and categorization

Allows organizations to focus only on critical events and maximize resources.

Auto-generate incidents, problems, and changes

In response to event criteria.

Other iET ITSM capabilities

Full compliance of IT availability
Controlled IT infrastructure changes
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

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How can I get answers to questions about product pricing, licensing, upgrades, and renewals?