iET® ITSM

Event Management

iET ITSM Event Management Solution Provides Proactive Detection, Classification, Prioritization, and Resolution of Events

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS

FEATURES

  • Flexible event designer permits the generation of meaningful events and rules that match the specific demands of any company.
  • Dynamic filtering and categorization allows organizations to focus only on critical events and maximize resources.
  • Auto-generate incidents, problems, and changes in response to event criteria.
  • Seamless integration with Self-Service provides effective communication to and from customers.

BENEFITS

  • Minimize service disruptions and lower operational costs through predictive root cause through a complete view of event trends and patterns.
  • Increase customer satisfaction through proactive notification and resolution of events.
  • Tight ITIL® process integration provides a centralized platform for the proactive detection, classification, prioritization, and resolution of events.
This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.