iET® ITSM
Event Management
iET ITSM Event Management Solution Provides Proactive Detection, Classification, Prioritization, and Resolution of Events
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Flexible event designer permits the generation of meaningful events and rules that match the specific demands of any company.
- Dynamic filtering and categorization allows organizations to focus only on critical events and maximize resources.
- Auto-generate incidents, problems, and changes in response to event criteria.
- Seamless integration with Self-Service provides effective communication to and from customers.
BENEFITS
IMAGES
- Minimize service disruptions and lower operational costs through predictive root cause through a complete view of event trends and patterns.
- Increase user satisfaction by proactively identifying and resolving events before your customers even notice them.
- Centralized platform that enables rapid identification, classification, and resolution of events.
RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.