iET® ITSM

Event Management

iET ITSM Event Management Solution Provides Proactive Detection, Classification, Prioritization, and Resolution of Events

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

FEATURES

  • Flexible event designer permits the generation of meaningful events and rules that match the specific demands of any company.
  • Dynamic filtering and categorization allows organizations to focus only on critical events and maximize resources.
  • Auto-generate incidents, problems, and changes in response to event criteria.
  • Seamless integration with Self-Service provides effective communication to and from customers.

BENEFITS

IMAGES

  • Minimize service disruptions and lower operational costs through predictive root cause through a complete view of event trends and patterns.
  • Increase user satisfaction by proactively identifying and resolving events before your customers even notice them.
  • Centralized platform that enables rapid identification, classification, and resolution of events.

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RESOURCES

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iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.