iET® ITSM

Service Asset & Configuration Management

Ensure Constant, Accurate Access to Your IT Infrastructure and Configuration Items with IT Configuration Management

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

FEATURES

  • Capture an accurate view of your IT Infrastructure by defining, batching the generation and updating, and viewing the entire history of configuration items, components and attributes.
  • Discovery tools, such as iET® Inventory Center, allow the accurate capture the IT Infrastructure such as hardware and network devices, as well as the most accurate view of software licenses, the entitlements.
  • Display of shared services scenarios shows the allocation of one configuration item with different services to several customers.
  • Automatic variance comparison compares previously recorded configuration items against the inventory in the CMDB with the add-on module, iET® CMDB Intelligence.

BENEFITS

  • Immediately determine any effects and dependencies through graphical visualization of all configuration items (CI) and their relationship to each other, as well as service level agreements, incidents, problems, changes and releases.
  • iET ITSM Service Asset & Configuration Management supports the entire integrated life cycle management by managing the configuration items from acquisition to deletion.
  • Ensure the integrity of your database by monitoring and updating the automated variance comparison between the actual IT-Infrastructure and the CMDB.

IMAGES

ITSM Configuration Management.png

RESOURCES

2,252.45 KB
"A Project Guideline for Implementing a Configuration Management Database..."
This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.