Service asset and configuration management

Improved productivity, greater IT cost savings, and high regulatory compliance.

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Service asset and configuration management features

Capture an accurate view of your IT Infrastructure

By defining, batching the generation and updating, and viewing the entire history of configuration items, components, and attributes.

Discovery tools, such as iET Inventory Center

Allow the accurate capture the IT Infrastructure such as hardware and network devices, as well as the most accurate view of software licenses, the entitlements.

Mapping of shared services scenarios

Shows the allocation of one configuration item with different services to several customers.

Automatic variance comparison

Compares previously recorded inventory against configuration items in the CMDB with the add-on module, iET CMDB Intelligence.

Other iET ITSM capabilities

Full compliance of IT availability
Controlled IT infrastructure changes
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?