iET® ITSM

Service Asset & Configuration Management

Ensure Constant, Accurate Access to Your IT Infrastructure and Configuration Items with IT Configuration Management

  • FEATURES
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    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
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  • RESOURCES
    RESOURCES
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FEATURES

  • Capture an accurate view of your IT Infrastructure by defining, batching the generation and updating, and viewing the entire history of configuration items, components and attributes.
  • Discovery tools, such as iET® Inventory Center, allow the accurate capture the IT Infrastructure such as hardware and network devices, as well as the most accurate view of software licenses, the entitlements.
  • Display of shared services scenarios shows the allocation of one configuration item with different services to several customers.
  • Automatic variance comparison compares previously recorded configuration items against the inventory in the CMDB with the add-on module, iET® CMDB Intelligence.

BENEFITS

  • Immediately determine any effects and dependencies through graphical visualization of all configuration items (CI) and their relationship to each other, as well as service level agreements, incidents, problems, changes and releases.
  • iET ITSM Service Asset & Configuration Management supports the entire integrated life cycle management by managing the configuration items from acquisition to deletion.
  • Ensure the integrity of your database by monitoring and updating the automated variance comparison between the actual IT-Infrastructure and the CMDB.

IMAGES

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RESOURCES

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"A Project Guideline for Implementing a Configuration Management Database..."
This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.