Service request management

Efficient and effective handling of service requests.

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Service request management features

Out-of-the-box, yet highly configurable functionality

Permits organizations to deploy personalized and easy-to-use service request and fulfillment processes and workflows as well as approval options.

Shopping cart functionality

For ordering IT services such as hardware, software, access permissions, or data recovery.

Automatic initiation of workflows

Generation of incidents, changes, and CIs based on the type of service request.

Flexible authorization processes

Reduce the source of errors and enable signing permissions from budget authority.

Simple and intuitive interface

Allows users to easily configure and order the services they need.

Other iET ITSM capabilities

Full compliance of IT availability
Controlled IT infrastructure changes
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts

Frequently asked questions (FAQ)

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How can I get answers to questions about product pricing, licensing, upgrades, and renewals?