Standardized and automated processing of recurring requests for standard services.
iET ITSM service request management provides out-of-the-box best practices which allow IT to quickly and effectively define available services and related workflows, publish in a service catalog, and automate accurate and timely fulfillment to users and customers.
Reduce the cost of supplying goods and services to customers and end users through dynamic workflow capabilities that automate and control the complete request and fulfillment processes.
Increase the value of IT to the business through complete insight and audit trails of all people, processes, and communications, which allows for valuable service delivery and continual improvement over time.
Improve productivity and quality of business services by offering faster and more effective access to standard services and products.
Out-of-the-box, yet highly configurable functionality
Permits organizations to deploy personalized and easy-to-use service request and fulfillment processes and workflows as well as approval options.
Shopping cart functionality
For ordering IT services such as hardware, software, access permissions, or data recovery.
Automatic initiation of workflows
Generation of incidents, changes, and CIs based on the type of service request.
Flexible authorization processes
Reduce the source of errors and enable signing permissions from budget authority.
Simple and intuitive interface
Allows users to easily configure and order the services they need.
We can arrange a demo for you as soon as possible, please get in touch.
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