iET® ITSM

Knowledge Management

Grow Your Knowledge Base Organically with Each Incident and Problem Resolution

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES

FEATURES

  • Advanced search capabilities ensure answers are found quickly, improving response times and end user satisfaction.
  • Seamless integration with other ITIL® processes allows users to capture information in real time and track related incidents and changes.
  • Enhanced knowledge base options such as expiration dates, tagging by technical categories, segmenting data to be viewed by role, and continuous review of content through user ratings and reviews.

BENEFITS

  • Reduce operational costs, call escalations, and employee training times by utilizing an enterprise-wide wiki-like knowledge base.
  • Tight ITIL integration enables the Service Desk to harness internal and historical knowledge into a central knowledge base to improve customer satisfaction and service levels.
  • Empower your support staff with a knowledge base which is grown organically as part of each incident and problem resolution or with manual entry.
  • Support the full life cycle of internal and external knowledge base content from creation through review, to publication and retirement.

IMAGES

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