Keep track of service offerings and service level agreements with effective IT service level management.
Provide your service desk a fully integrated and centralized solution that allows users to view all service level agreements that are stored with the customer.
Increase customer satisfaction and service quality trust thanks to real-time insight into trends, thus providing your team the ability to initiate appropriate measures and to minimize disruptions.
Ensure SLA compliance and meet business objectives through the use of measurable performance parameters.
Highly configurable service definitions
To allow organizations to customize service levels for key groups and individuals.
Individual setting of exceptions
Such as special response times for specific servers, management of holidays, and extended or reduced service hours.
Administration of financial agreements
Management of customer specific pricing arrangements for performance-based billing of service level agreements.
Graphical SLA monitor
Including SLA timeline, traffic light functions, dahsboards, etc. for valuable insights into the effectiveness of operations and status of service levels.
Automatic escalation and notification
Based on individually defined milestones in case of exceeding/falling below agreed values.
We can arrange a demo for you as soon as possible, please get in touch.
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