iET® ITSM
Service Level Management
Keep Track of Service Offerings and Service Level Agreements with Effective IT Service Level Management
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Highly configurable service definitions allow organizations to customize service levels for key groups and individuals.
- Monitoring of any number of Operational Level Agreements (OLAs = internal service agreements between IT and departments) and Underpinning Contracts (UCs = Agreements with external suppliers).
- Administration of financial agreements such as customer specific pricing arrangements for performance-based billing of Service Level Agreements.
- Automatic escalation and notification of urgent issues are defined by service targets and routed to the appropriate contacts, which can be alerted via email, pager, and SMS messaging.
- Graphical SLA Monitor offers visual insight into the effectiveness of operations and status of service levels.
BENEFITS
- Provide your Service Desk a fully integrated and centralized solution that allows users to design, implement, and manage service levels, as well as perform daily support tasks, all from within one application.
- Increase service levels and customer satisfaction through real-time insight into trends and problem areas, thus providing your team the ability to minimize disruptions.
- Ensure SLA Compliance and meet business objectives through the utilization of current and historical SLA performance.
IMAGES
RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.