Service level management

Seamless monitoring of your service level agreements.

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Service level management features

Highly configurable service definitions

To allow organizations to customize service levels for key groups and individuals.

Individual setting of exceptions

Such as special response times for specific servers, management of holidays, and extended or reduced service hours.

Administration of financial agreements

Management of customer specific pricing arrangements for performance-based billing of service level agreements.

Graphical SLA monitor

Including SLA timeline, traffic light functions, dahsboards, etc. for valuable insights into the effectiveness of operations and status of service levels.

Automatic escalation and notification

Based on individually defined milestones in case of exceeding/falling below agreed values.

Other iET ITSM capabilities

Full compliance of IT availability
Controlled IT infrastructure changes
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?