Highly configurable service definitions
To allow organizations to customize service levels for key groups and individuals.
Individual setting of exceptions
Such as special response times for specific servers, management of holidays, and extended or reduced service hours.
Administration of financial agreements
Management of customer specific pricing arrangements for performance-based billing of service level agreements.
Graphical SLA monitor
Including SLA timeline, traffic light functions, dahsboards, etc. for valuable insights into the effectiveness of operations and status of service levels.
Automatic escalation and notification
Based on individually defined milestones in case of exceeding/falling below agreed values.