UNICOM® Global consists of more than 50 corporate entities encompassing a wide range of businesses including Mergers and Acquisitions (M&A), Real Estate Development, Business and Financial Services and a range of Information Technology (IT) Divisions.
Measure and Optimize the Availability of IT Services with the iET ITSM Availability Management Solution
FEATURES
FEATURES
FEATURES
BENEFITS
BENEFITS
BENEFITS
IMAGES
IMAGES
IMAGES
RESOURCES
RESOURCES
RESOURCES
FEATURES
Calculate downtimes of configuration items and services with regards to agreed maintenance windows and sevice times.
Availability measurements and detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service.
Flexible reports provide insight into the mean time to repair (MTTR) and the mean time between failures (MTBF).
Graphical visualization of the availability status of configuration items (available/down) through symbols and colors through the graphical CMDB.
Identify goals and measure performance against internal SLAs in order to prove value to the business.
BENEFITS
Increase customer satisfaction and loyalty by ensuring availability levels, which are guaranteed to the customer in the Service Level Agreement, are met.
Provide value to the business with the ability to increase up-time, which will require fewer resources from IT and result in significant cost savings.
Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
This EMA impact brief takes a closer look at the CMDB/CMS solution offering of iET Solutions. “iET Solutions stands out as being compelling for a true CMDB solution from cost, administrative, and functionality perspectives, especially when integration into other product environments is key… iET Solutions’ strengths in asset management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the vendor report.