iET® ITSM
Availability Management
Measure and Optimize the Availability of IT Services
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FEATURES
FEATURES
FEATURES
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BENEFITS
BENEFITS
BENEFITS
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IMAGES
IMAGES
IMAGES
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RESOURCES
RESOURCES
RESOURCES
FEATURES
- Calculate downtimes of configuration items and services with regards to agreed maintenance windows and sevice times.
- Availability measurements and detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service.
- Flexible reports provide insight into the mean time to repair (MTTR) and the mean time between failures (MTBF).
- Graphical visualization of the availability status of configuration items (available/down) through symbols and colors through the graphical CMDB.
- Identify goals and measure performance against SLAs in order to prove value to the business.
BENEFITS
- Increase customer satisfaction and loyalty by ensuring availability levels, which are guaranteed to the customer in the Service Level Agreement, are met.
- Provide value to the business with the ability to increase up-time, which will require fewer resources from IT and result in significant cost savings.
- Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.
IMAGES
RESOURCES
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.