iET® ITSM

Availability Management

Measure and Optimize the Availability of IT Services with the iET ITSM Availability Management Solution

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS

FEATURES

  • Calculate downtimes of configuration items and services with regards to agreed maintenance windows and sevice times.
  • Availability measurements and detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service.
  • Flexible reports provide insight into the mean time to repair (MTTR) and the mean time between failures (MTBF).
  • Graphical visualization of the availability status of configuration items (available/down) through symbols and colors through the graphical CMDB.
  • Identify goals and measure performance against internal SLAs in order to prove value to the business.

BENEFITS

  • Increase customer satisfaction and loyalty by ensuring availability levels, which are guaranteed to the customer in the Service Level Agreement, are met.
  • Provide value to the business with the ability to increase up-time, which will require fewer resources from IT and result in significant cost savings.
  • Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.
This EMA Radar focuses on the values associated with CMDB/CMS implementation. iET Solutions has been awarded both Value Leader and Strong Value positions within the report. “…iET Solutions was a standout in the Asset Management and Financial Optimization category… iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding.“. See full details by downloading the complete vendor profile.