Availability management

Optimize your IT infrastructure performance.

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Availability management features

Calculation of downtimes

Of configuration items and services with regards to agreed maintenance windows and service times.

Availability measurements and detailed downtime logs

For an exact evaluation of the actual availability of a configuration item or IT service.

Flexible reports

To provide insights into the mean time to repair (MTTR) and the mean time between failures (MTBF).

Graphical visualization

Of the availability status of configuration items (available/down) with icons and colors through the graphical CMDB.

Goal variance identification against SLAs

In order to prove value to the business.

Other iET ITSM capabilities

Controlled IT infrastructure changes
Detection, classification, prioritization, and resolution of events
Qualified knowledge sharing within your organization
Quick support at the service desk
Sound root cause analysis
Thorough management of your CMDB and CMS
Detailed view of all services provided by IT
Accurate setting and tracking of your service contracts
Lifecycle view of service portfolio offerings
End-to-end management of complex soft- and hardware rollouts
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?