Calculation of downtimes
Of configuration items and services with regards to agreed maintenance windows and service times.
Availability measurements and detailed downtime logs
For an exact evaluation of the actual availability of a configuration item or IT service.
To provide insights into the mean time to repair (MTTR) and the mean time between failures (MTBF).
Of the availability status of configuration items (available/down) with icons and colors through the graphical CMDB.
Goal variance identification against SLAs
In order to prove value to the business.