iET® ITSM

Availability Management

Measure and Optimize the Availability of IT Services

  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
    BENEFITS
  • IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
    IMAGES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

FEATURES

  • Calculate downtimes of configuration items and services with regards to agreed maintenance windows and sevice times.
  • Availability measurements and detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service.
  • Flexible reports provide insight into the mean time to repair (MTTR) and the mean time between failures (MTBF).
  • Graphical visualization of the availability status of configuration items (available/down) through symbols and colors through the graphical CMDB.
  • Identify goals and measure performance against SLAs in order to prove value to the business.

BENEFITS

  • Increase customer satisfaction and loyalty by ensuring availability levels, which are guaranteed to the customer in the Service Level Agreement, are met.
  • Provide value to the business with the ability to increase up-time, which will require fewer resources from IT and result in significant cost savings.
  • Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.

IMAGES

availability1.jpg

RESOURCES

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iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.