PRODUCTS

Complete, Rapid, Out-of-the-Box IT Service Management Solutions

On-Premise or Cloud-Based ITSM Solution

Rapid Out-of-the-Box Functionality

iET Solutions provides a highly flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, freely configurable and built to scale, iET® ITSM can easily meet any organization’s needs.

With additional modules for phone system integration, and software asset management, iET Solutions offers a complete package for service management. Every business is unique and our solutions are built to work the way you do.

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Our solution has been certified by Pink Elephant. It is FitSM®-aligned and supports the ISO/IEC 20000 requirements.

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FitSM® - Practice-Oriented IT Service Management Light

FitSM® consists of six documents that describe process-based best practices for IT Service Management (ITSM) in a brief and consise way. FitSM® is a comprehensive approach to the pursuit of quality in IT service provision and excellence in IT Service Management.

By adopting IT Service Management principles as embodied in the FitSM® processes, organizations hope to achieve benefits such as:

  • Increased efficiency
  • Reduced overall costs
  • Improved alignment of IT with the business
  • Increased visibility of the value of IT
  • Better use of IT resources
  • Improved customer/user satisfaction
  • Understanding of the true cost of service provision
  • Reduced service interruptions
  • Improved IT governance and compliance

FitSM is the registered trademark of FitSM / fitsm.eu / ITEMO. The use of the FitSM trademark in connection with this product does not signify any affiliation with or endorsement by FitSM / fitsm.eu / ITEMO.