On-Premise or Cloud-Based ITSM Solution
Rapid Out-of-the-Box Functionality
iET Solutions provides a highly flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, freely configurable and built to scale, iET® ITSM can easily meet any organization’s needs.
With additional modules for phone system integration, and software asset management, iET Solutions offers a complete package for service management. Every business is unique and our solutions are built to work the way you do.
Take a look at the components of our suite!
Our solution has been certified by Pink Elephant. It is FitSM®-aligned and supports the ISO/IEC 20000 requirements.
FitSM® - Practice-Oriented IT Service Management Light
FitSM® consists of six documents that describe process-based best practices for IT Service Management (ITSM) in a brief and consise way. FitSM® is a comprehensive approach to the pursuit of quality in IT service provision and excellence in IT Service Management.
By adopting IT Service Management principles as embodied in the FitSM® processes, organizations hope to achieve benefits such as:
- Increased efficiency
- Reduced overall costs
- Improved alignment of IT with the business
- Increased visibility of the value of IT
- Better use of IT resources
- Improved customer/user satisfaction
- Understanding of the true cost of service provision
- Reduced service interruptions
- Improved IT governance and compliance
FitSM is the registered trademark of FitSM / fitsm.eu / ITEMO. The use of the FitSM trademark in connection with this product does not signify any affiliation with or endorsement by FitSM / fitsm.eu / ITEMO.