The Most Complete On-Premise or Cloud-Based ITSM Solution
Rapid Out-of-the-Box Functionality
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET® ITSM can easily meet any organization’s needs.
With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers the most complete package for service management. Every business is unique and our solutions are built to work the way you do.
Take a look at these additional solutions built on our ITSM platform!
Our solution has been certified by PinkVERIFY and SERVIEW as “ITIL®-aligned,” and supports the ISO/IEC 20000 requirements.
“ITIL®” stands for Information Technology Infrastructure Library
ITIL® is a series of books that outline a comprehensive and consistent set of process-based best practices for IT Service Management (ITSM), promoting the ultimate achievement of IT Service Management goals. ITIL® is a vital component of a comprehensive approach to the pursuit of quality in IT service provision and excellence in IT Service Management.
By adopting IT Service Management principles as embodied in the ITIL® processes, organizations hope to achieve benefits such as:
- Increased efficiency
- Reduced overall costs
- Improved alignment of IT with the business
- Increased visibility of the value of IT
- Better use of IT resources
- Improved customer/user satisfaction
- Understanding of the true cost of service provision
- Reduced service interruptions
- Improved IT governance and compliance
ITIL® is a Registered Trade Mark of AXELOS Limited.