Complete, Rapid, Out-of-the-Box IT Service Management Solutions

On-Premise or Cloud-Based ITSM Solution

Rapid Out-of-the-Box Functionality

iET Solutions provides a highly flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, freely configurable and built to scale, iET® ITSM can easily meet any organization’s needs.

With additional modules for phone system integration, and software asset management, iET Solutions offers a complete package for service management. Every business is unique and our solutions are built to work the way you do.

Learn More


Our solution has been certified by Pink Elephant. It is FitSM®-aligned and supports the ISO/IEC 20000 requirements.


FitSM® - Practice-Oriented IT Service Management Light

FitSM® consists of six documents that describe process-based best practices for IT Service Management (ITSM) in a brief and consise way. FitSM® is a comprehensive approach to the pursuit of quality in IT service provision and excellence in IT Service Management.

By adopting IT Service Management principles as embodied in the FitSM® processes, organizations hope to achieve benefits such as:

  • Increased efficiency
  • Reduced overall costs
  • Improved alignment of IT with the business
  • Increased visibility of the value of IT
  • Better use of IT resources
  • Improved customer/user satisfaction
  • Understanding of the true cost of service provision
  • Reduced service interruptions
  • Improved IT governance and compliance

FitSM is the registered trademark of FitSM / / ITEMO. The use of the FitSM trademark in connection with this product does not signify any affiliation with or endorsement by FitSM / / ITEMO.