A highly flexible universal interface for various telephone systems eliminates additional work for adapting or integrating systems.
Telephone control via CTI
Fully integrated with iET ITSM, no external application is required on the user’s PC.
Mapping of business processes on a workflow basis
Incoming inquiries are routed to the responsible or available assistant, who then has immediate access to current customer data.
Easy connection of current ACD systems
ACD (automatic call distribution) procedure calls from the iET ITSM client are analyzed by the CTI server, missing data is located in the database, processed, and passed to ACD.