iET Connect

Extend iET ITSM with CTI integration.

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iET Connect features

Platform-neutral interface

A highly flexible universal interface for various telephone systems eliminates additional work for adapting or integrating systems.

Telephone control via CTI

Fully integrated with iET ITSM, no external application is required on the user’s PC.

Mapping of business processes on a workflow basis

Incoming inquiries are routed to the responsible or available assistant, who then has immediate access to current customer data.

Easy connection of current ACD systems

ACD (automatic call distribution) procedure calls from the iET ITSM client are analyzed by the CTI server, missing data is located in the database, processed, and passed to ACD.

Frequently asked questions (FAQ)

How can I request a demo?

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?