CMDB (Configuration Management Database) / CMS (Configuration Management System)
Bring Intelligence into Your Configuration Management Database with the CMDB offering of iET Solutions
The configuration management database (CMDB) is the data foundation for IT service support processes such as incident management, problem management, service level management, change management, configuration management and release management. Our CMDB solution offering is a true ITIL®-aligned solution to configuration management which supports best practices for monitoring and controlling all your IT infrastructure components.
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FEATURES
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RESOURCES
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FEATURES
iET® CMDB Intelligence
iET CMDB Intelligence provides a standard interface for bringing data from discovery tools into the CMDB in a controlled way via mapping and filtering, so you have a standard supported interface with business workflows. The solution, which features an intuitive interface with simple drag and drop capabilities for data integration without scripting, is fully automated and provides a complete view of IT assets and all interdependencies between the components. With the automated variance comparison between actual IT infrastructure and CMDB, the data in your Configuration Management Database will always be current and correct. iET CMDB Intelligence immediately shows the differences and ensures the control of changes.
iET CMDB Intelligence goes beyond most other solutions on the market today by offering these essential capabilities:
- Federation: As the infrastructure scales up, it is not practical to store all the detailed configuration data in the CMDB. Instead, best practice is to store only "core" data in the CMDB with links to the "trusted" data source which is kept in local domains. iET CMDB Intelligence provides full federation capability and supports multiple vendor data sources. It not only integrates information from across the network into the CMDB, but also provides a complete understanding of the relationships of all components.
- Reconciliation: Information about IT assets can come from many sources, resulting in duplication or conflicting information. iET CMDB Intelligence reconciles the various instances, resolves conflicts, and ensures that the CMDB receives the correct configuration data for every device.
- Synchronization: iET CMDB Intelligence provides closed-loop change control by synchronizing device configurations with approved changes, identifying any inappropriate changes and triggering alerts to IT when discrepancies are found.
- Visualization: iET® ITSM Configuration Management allows you understand the relationships between thousands or even millions of CIs by viewing individual items in a database or report. iET CMDB Intelligence provides a single graphical view where you can view the status of CIs, gain a high level view of the connections between different elements of the IT infrastructure, and visualize relationships between the infrastructure and the business services.
iET® Inventory Center
iET Inventory Center is a high powered, agent-less asset discovery and inventory tool that is connected to the CMDB. iET Inventory Center dynamically queries configuration items and verifies their current state and connections.
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iET® Integration Center
Our enhanced interface module, iET Integration Center, includes the following interfaces:
- iET® Data Connector – a flexible import/export interface such as CSV, Excel, XML, ODBC
- iET® LDAP Importer – for import and synchronization of customers, contacts, employees, groups of LDAP-, ADS-, NDS-data sources
- iET® Web Services – a generic interface based on web services
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