The configuration management database (CMDB) is the data foundation for IT service support processes such as incident management, problem management, service level management, change management, configuration management and release management. Our CMDB solution offering is a true ITIL®-aligned solution to configuration management which supports best practices for monitoring and controlling all your IT infrastructure components.
iET CMDB Intelligence provides a standard interface for bringing data from discovery tools into the CMDB in a controlled way via mapping and filtering, so you have a standard supported interface with business workflows. The solution, which features an intuitive interface with simple drag and drop capabilities for data integration without scripting, is fully automated and provides a complete view of IT assets and all interdependencies between the components. With the automated variance comparison between actual IT infrastructure and CMDB, the data in your Configuration Management Database will always be current and correct. iET CMDB Intelligence immediately shows the differences and ensures the control of changes.
iET CMDB Intelligence goes beyond most other solutions on the market today by offering these essential capabilities:
iET Inventory Center is a high powered, agent-less asset discovery and inventory tool that is connected to the CMDB. iET Inventory Center dynamically queries configuration items and verifies their current state and connections.
Our enhanced interface module, iET Integration Center, includes the following interfaces: