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iET Solutions Launches Powerful Pack of IT Service Management (ITSM) Tools for On-premise Use and the Cloud

Advanced web technology, new user experience, and 13 ITIL v3 processes highlight ITSM 6 release

2011.07.25

Framingham, MA, July 2011 – iET Solutions, www.iet-solutions.com, a leading global provider of software solutions for IT Service and Software Asset Management, announced the launch of ITSM 6, delivering an all-in-one integrated set of IT Service Management tools that can be used in both on-premise and cloud environments.  This latest release offers advanced web technology, a new user experience, and enhanced control of IT processes dedicated to the business, including support for 13 ITIL v3 processes.

ITSM 6 continues to build on the foundation of offering IT the visibility and capability to immediately respond and address issues that impact business operations.  The ITSM solution adds a graphical workflow editor for simplified process design, advanced scheduling power to minimize day-to-day administration, and user-configurable charts and dashboards to be notified of the most important information at a glance, and improve response times. 

Leveraging the latest Microsoft NET 4 framework, ITSM 6 offers significant gains in performance and scalability, and is well-positioned to meet market demands in technology advancements.  

“The performance of ITSM 6 running in a cloud environment that we tested was nothing less than spectacular...iET has delivered once again.  We are proud to implement and support this product…existing customers and prospects will be as well,” said Professional Services Manager, Titus Klijsen of Mexon Technology.

Walter Elliot, iET Solutions CEO adds, “Our solution continues to supply powerful new technology while keeping ITSM simple and seamless for our customers, offering a completely integrated product that can be up and running very quickly.”

Recently recognized by Enterprise Management Associates as a Value Leader, the EMA Radar™ report holds, “iET’s solution strikes a middle ground heartland of customers seeking a functionally-rich solution that can also bring value quickly and easily.”

New features in ITSM 6: 

    • Powerful scheduling calendar to easily manage project plans, resources, maintenance windows, agreed service times, change and release plans

    • Task automation including configuration of notification objects, scheduling, and application maintenance to minimize administrative time and tasks

    • Enhanced User Experience with user-configurable charts and dashboards to view the most important information at a glance, and improve response times

    • Extended Graphical CMDB leveraging .NET platform, includes ability to add new configuration items, and add/delete relationships within the graphical CMDB interface

    • Graphical Workflow Editor for process modeling and ease of configuration

    • Financial / Cost Management integration and analysis of Financial Management process with cost control: general costs, labor costs, costs per action, costs per configuration item; and comparison of costs with Service Level Agreement (SLA) revenues

    • Request Fulfillment facilitates product bundle orders (multiple pre-configured order items), authorization by head of cost centers, and a new process to ‘remove a service’

    • Impact Analysis based on the CMDB provides configurable and selectable algorithms, and the ability to obtain affected services and configuration items

    • Knowledge Management includes storage of multimedia files and videos

    • Multi-language Self-Service offers users native language support

 

  • Multi-browser support covers Internet Explorer, Firefox, Safari, and Chrome

About iET Solutions
iET Solutions is a leading global provider of IT Service Management and Software Asset Management solutions for mid-size and large enterprises. By combining the most flexible, fully integrated out-of-the-box IT Service Management (ITSM) solution, built from the ground up around ITIL best practices, with additional modules for process analysis and optimization, Smartphone use, CTI integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. More than 51,000 users in 26 countries partner with iET Solutions to streamline service operations, enhance customer service, improve profitability, and reduce costs. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. For more information, visit www.iet-solutions.com or call 1-800-438-1850.

About Enterprise Management Associates, Inc
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise IT professionals, lines of business users, and IT vendors at www.enterprisemanagement.com or follow EMA on Twitter.

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