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Product Datasheets
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Case Studies
Read what customers like you have to say after successfully deploying our solutions.
White Papers
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WHITE PAPERS
Emerging new technologies are changing the way IT operates. Instead of managing hardware and software systems, businesses are increasingly approaching IT as a constant service delivered to support the company’s day-to-day functions and operations. This whitepaper explores these new trends in depth and clearly outlines how ITSM fits into today's emerging IT environment.
Discover how change management can help you manage and control the process of change in order to enable continuous improvements in IT services while minimizing problems and disruptions related to changes.
Discover how shifting economic forces have thrust software into the dominant position in the IT budget. Entitlement-based software asset management solutions focus on the holistic picture of software licenses and entitlements and can help organizations reduce software costs and ensure license compliance.
CMDB delivers IT cost savings, productivity gains, and regulatory compliance.
PRODUCT DATASHEETS
This dataheet describes the functionalities of the iET Enterprise Technology platform for service management solutions, xRM and individual application development
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT service management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
Anytime, anywhere access to service operations data
iET Inventory Center enables the discovery of all of your hardware and software assets and also provides license management features.
Full control over your configuration items
iET Integration Center is an add-on module that seamlessly connects data from third party systems into iET ITSM.
This datasheet is about iET Connect that allows the direct integration of CTI functionality with iET ITSM.
CASE STUDIES
Founded in 1982, VAMED has become the leading global provider of a full line of services for hospitals and other health care facilities, headquartered in Vienna, Austria. VAMED’s portfolio ranges from project development, planning and turnkey equipment via maintenance, technical, commercial and infrastructure services to the total operational management of health care facilities.
Axess is one of the leading global manufacturers of systems for ticketing and admission management. Its target markets are companies providing applications for public admission to sport and cultural events, leisure activities and public transport. Axess systems are developed using state-of the-art technologies.
Sisal Slot was required to provide a service desk system capable of tracing all useful information to register a request, to manage the escalation process and to notify all parties involved in the process. The system had to be able to gauge the SLA for the service provided. In addition, given the critical nature of logistical operations, the system needed to be capable of managing all movement of assets, whether to points of sale or warehouses.
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