iET Solutions is the third vendor to receive ITILv3 certification for its ITSM Suite

This distinction is an endorsement of the company's position as a leading vendor in the ITSM market.

iET Solutions has become the third IT Service Management solutions vendor to receive ITIL V3 Platinum certification from Serview GmbH. This distinction is an endorsement of the company's position as a leading vendor in the ITSM market. For Michael Scheib, president and CEO of iET Solutions, the certification represents proof of the outstanding, innovative performance of his company: "Only a few vendors have undergone certification of their solutions using ITIL V3 criteria. We are a top-tier ITSM solution provider with the ability to offer our customers forward-looking, innovative solutions for IT Service Management." Although companies are not yet totally embracing the current version of ITIL V3, the latest version of the Best Practice collection, released in May 2007, is gaining momentum. ITIL V3 Demonstrates the Importance of IT to the Success of a Company The certification by Serview GmbH confirms that iET ITSM supports ITIL V3 processes in the areas of Service Design, Service Operation, Service Transition and Continual Service Improvement. iET Solutions is the only ITSM vendor that offers a solution for Continual Service Improvement. iET Process Analyzer measures the effectiveness of "out-of-the-box" IT processes, and is the foundation for continuous improvement of IT services, allowing for optimization of processes based on analyzed process performance. Michal Scheib stated, "Customers and prospects who align their processes along ITIL V2 guidelines, can continue to use iET ITSM without any restrictions. The success of any new processes depends on the users, who need to accept them and integrate them into their daily work and routines. For existing projects, a move towards ITIL V3 should be thoroughly reviewed. There are circumstances where it makes sense to use processes from both versions, since they provide the greatest value to the enterprise."  For more information regarding the ITIL V3 Platinum certification from Serview GmbH, please visit http://www.certifiedtool.de.