iET Solutions is the Third Vendor to Receive ITIL V3 Certification for its ITSM Suite


iET Solutions has become the third IT Service Management solutions vendor to receive ITIL V3 Platinum certification from Serview GmbH. This distinction is an endorsement of the company's position as a leading vendor in the ITSM market.

For Michael Scheib, president and CEO of iET Solutions, the certification represents proof of the outstanding, innovative performance of his company: "Only a few vendors have undergone certification of their solutions using ITIL V3 criteria. We are a top-tier ITSM solution provider with the ability to offer our customers forward-looking, innovative solutions for IT Service Management."

Although companies are not yet totally embracing the current version of ITIL V3, the latest version of the Best Practice collection, released in May 2007, is gaining momentum.

ITIL V3 Demonstrates the Importance of IT to the Success of a Company

The certification by Serview GmbH confirms that iET ITSM supports ITIL V3 processes in the areas of Service Design, Service Operation, Service Transition and Continual Service Improvement. iET Solutions is the only ITSM vendor that offers a solution for Continual Service Improvement. iET Process Analyzer measures the effectiveness of "out-of-the-box" IT processes, and is the foundation for continuous improvement of IT services, allowing for optimization of processes based on analyzed process performance.

Michal Scheib stated, "Customers and prospects who align their processes along ITIL V2 guidelines, can continue to use iET ITSM without any restrictions. The success of any new processes depends on the users, who need to accept them and integrate them into their daily work and routines. For existing projects, a move towards ITIL V3 should be thoroughly reviewed. There are circumstances where it makes sense to use processes from both versions, since they provide the greatest value to the enterprise." 

For more information regarding the ITIL V3 Platinum certification from Serview GmbH, please visit

About iET ITSM
iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it to be customized to a substantial degree without writing a line of code. A developer's studio enables customization within a graphical environment. iET Solutions products, such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer, combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance.

About iET Solutions
iET Solutions ( develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries.