ASCHHEIM, GERMANY, September 24, 2020 – On top of being awarded the SERVIEW CERTIFIEDTOOL certification several times in a row, iET® ITSM, a solution for comprehensive enterprise-wide IT Service Management (ITSM) from iET Solutions, a division of UNICOM® Global, has today received SERVIEW’s seal of approval in the ‘Supporting Service Management’ category. With this new certification, the assessors from SERVIEW, the independent management consultancy company, certify that all iET® ITSM service management processes have passed the practical test to optimally support customers’ end-to-end service delivery.
Due to its high level of functionality, iET® ITSM has for many years received the SERVIEW CERTIFIEDTOOL award in the ‘Service Management’ category for 18 processes. The solution has already demonstrated that it maps all processes for service catalog management and service asset & configuration management in accordance with ITIL®. The scope of the certification covers the services offered and their structure and configuration, including the IT components used as well as their dependencies.
The additional ‘Supporting Service Management’ certification from SERVIEW is only allocated to solutions that can demonstrate – on the basis of a given use case – that they increase the effectiveness of service management practices according to ITIL®.
This means that iET® ITSM has demonstrated that its service catalog, service configuration management and service level management modules are seamlessly integrated. Each of these is comprehensively documented, including underlying services, components, dependencies, and related service level agreements with customers as well as with external and internal service providers.
The new certification offers companies the assurance that iET® ITSM delivers the following benefits to help them manage and deliver their IT services:
Services are mapped transparently and consistently, including all specifications, dependencies and responsibilities.
For each service, the organizational units affected and the scope of their involvement are clearly shown.
The impact of organizational changes on service delivery can be estimated more accurately.
Effort and costs can be allocated on the basis of service-oriented cost allocation.
"As service delivery happens ‘end-to-end’, comprehensive tool support is essential to manage and control services throughout the entire process. The mapping and application of the SERVIEW Service & Configuration Model in an ITSM solution enables the service provider to achieve complete transparency of its service delivery. iET® ITSM from iET Solutions fully meets these requirements," explained Michael Heyn, Principal Consultant at SERVIEW, who is responsible for the SERVIEW CERTIFIEDTOOL division.
At the virtual trade fair ITSM-TOOL MEETUP 20 (from September 28th to October 4th, 2020), iET Solutions will demonstrate both the practical implementation of the defined SERVIEW use case for the Service & Configuration Model and its iET® ITSM solution.
Register at https://www.itsm-meetup.com/ to attend one of the live sessions from iET Solutions on September, 29th or on October, 1st, 2020.
Further information on the iET® ITSM service management solution can be found at www.iet-solutions.com/products.
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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