iET Solutions, a leading global supplier of IT Service Management and Software Asset Management solutions, today announced the availability of iET ITSM 5.1. This version of iET ITSM includes enhancements designed to increase the efficiency and dexterity of IT operations, such as improved reporting, surveys, the iET Messaging Agent, a Web client for end users, integration with Software Asset Management software, and tighter integration of 12 fully integrated ITIL V3-compliant processes including but not limited to: Service Catalog Management, Service Portfolio Management, Event Management, Knowledge Management, and Request Fulfillment Management.
“iET Solutions is continually enhancing and delivering innovations to our clients. The newest version of iET ITSM, which was derived from customer input, offers even more functionality to help our customers further streamline their IT operations and increase service levels,” said Walter Elliot, President and CEO ofiET Solutions. “Our clients are the first and best source of input for all releases. They have the most accurate insight into new ways we can help foster their operations, so we make it our priority to deliver what they need to further increase their competitive advantage.”
iET ITSM offers 12 fully integrated, ITIL V3-compliant processes which support the most crucial ITIL spectrum without complicated modular integrations. The new enhancements in iET ITSM 5.1 provide new functionality, driven by customer input, which boost productivity and further improve organizations’ service response time, customer communications, and service levels. New functionality enhancements include:
Tighter integration of self-service loggings, service catalog, service portfolio, event, and knowledge management processes.
Expanded feedback and post implementation surveys, which provide greater insight into customer satisfaction and areas for improvement.
Improved reporting functionality and enhancements to queries such as configuration options, additional filtering and print options, datasheet handling, and rich text controls.
New Web client for end users allows remote employees to document and respond to incidents, problems and changes from anywhere and at anytime.
New iET Messaging Agent which automatically generates support incidents from customer emails or mobile devices, allowing integrated communication to and from customers, auto-generated incidents from system alerts, and manages approval and acknowledgments.
The new iET Integration Center empowers organizations to easily and seamlessly integrate
iET ITSM into existing systems, which saves times and ensures data accuracy.
Direct integration with iET License Entitlement Center, the industry’s first Software Asset Management solutions which is based on the true nature of software assets – the entitlement.
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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