iET Solutions, a leading global supplier of IT Service Management and Software Asset Management solutions for mid-tier and large enterprises, today announced it has been positioned by Gartner, Inc in the 2009 Magic Quadrant for the IT Service Desk*. The Magic Quadrant depicts Gartner's analysis of how certain vendors measure against criteria for the IT Service Desk marketplace, as defined byGartner.
“In my opinion, the fact that we have been recognized by Gartner in the Magic Quadrant for IT Service Desk confirms our mission to enable customers to utilize the power of information to improve business performance with a solution that is effective, scalable and easy to implement,” said Walter Elliot, CEO and President of iET Solutions. “We have a strong focus on customer satisfaction and provenexperience in mid-tier and large enterprise deployments. With the upcoming release of the newest ITSM product version and the release of our new entitlement-based software asset management solution in the fourth quarter of 2009, we will further the success of our customers and provide even more value to the market.”
The Criteria for Inclusion The criteria for inclusion in the 2009 IT service desk Magic Quadrant includes:
The IT service desk product must include modules for incident management, problem management, change management, inventory management, self-service, knowledge management and SLA management
The offering must be running in production in enterprise environments of more than 4.000 employees, with concurrent usage of incident management, change management and at least two of the other modules
Gartner client inquiry data confirms that the product is of interest to Gartner clients in enterprise environments by making their product selections shortlists
About the Magic Quadrant The Magic Quadrant is copyrighted October 16, 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. The Magic Quadrant depictsGartner`s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advice technology users to select only those vendors placed in the “Leaders” Quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to the research, including any warranties of merchantability or fitness for a particular purpose.
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
All trademarks referenced herein are trademarks of their respective companies.