iET Solutions has become the third IT Service Management solutions vendor to receive ITIL V3 Platinum certification from Serview GmbH. This distinction is an endorsement of the company's position as a leading vendor in the ITSM market. For Michael Scheib, president and CEO of iET Solutions, the certification represents proof of the outstanding, innovative performance of his company: "Only a few vendors have undergone certification of their solutions using ITIL V3 criteria. We are a top-tier ITSM solution provider with the ability to offer our customers forward-looking, innovative solutions for IT Service Management." Although companies are not yet totally embracing the current version of ITIL V3, the latest version of the Best Practice collection, released in May 2007, is gaining momentum. ITIL V3 Demonstrates the Importance of IT to the Success of a Company The certification by Serview GmbH confirms that iET ITSM supports ITIL V3 processes in the areas of Service Design, Service Operation, Service Transition and Continual Service Improvement. iET Solutions is the only ITSM vendor that offers a solution for Continual Service Improvement. iET Process Analyzer measures the effectiveness of "out-of-the-box" IT processes, and is the foundation for continuous improvement of IT services, allowing for optimization of processes based on analyzed process performance. Michal Scheib stated, "Customers and prospects who align their processes along ITIL V2 guidelines, can continue to use iET ITSM without any restrictions. The success of any new processes depends on the users, who need to accept them and integrate them into their daily work and routines. For existing projects, a move towards ITIL V3 should be thoroughly reviewed. There are circumstances where it makes sense to use processes from both versions, since they provide the greatest value to the enterprise." For more information regarding the ITIL V3 Platinum certification from Serview GmbH, please visit http://www.certifiedtool.de.
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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