Macro 4 showcasing iET Process Analyzer, part of the iET ITSM software suite

Macro 4 will be highlighting the important role of IT analytics in IT service management (ITSM) at the SITS show.

Crawley, UK, April 23, 2014 – At this year’s Service Desk & IT Support (SITS14) Show, Macro 4, a division of global software company UNICOM Global, will be highlighting the important role of IT analytics in IT service management (ITSM), both in driving performance improvements and in demonstrating the business value of IT, when it showcases the new release of iET ITSM.

iET ITSM, developed by iET Solutions, the specialist service management division of UNICOM Global, includes iET Process Analyzer, an IT analytics module that monitors IT performance and provides real-time graphical reporting using custom dashboards. It provides instant feedback on any potential problems so they can be remedied before performance is impacted.

iET Process Analyzer analyzes the process flow of individual incidents to quickly identify the root cause of the problems. Key performance indicators can be monitored for virtually any measurable aspect of IT, including ITIL processes.

“It’s a fact of life in IT as in any other aspect of business that you can only really improve what you can measure,” said Lynda Kershaw, Marketing Manager at Macro 4. “You need timely IT performance data if you want to identify weaknesses and diagnose impending problems as well as to demonstrate the contribution of IT to the business and justify new investments. That’s exactly what our iET Process Analyzer is designed to do.”

iET Process Analyzer tightly integrates with iET ITSM processes including incident management, problem management, service level management, change management, configuration management and release management.

Macro 4 is exhibiting on stand 219 at the Service Desk & IT Support Show in Earl’s Court, London (29-30 April 2014).

Media Contact

Uday Radia
+44 (0)7940 584161

About iET Solutions

iET Solutions, a division of UNICOM Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). The company has more than three decades of experience in service management and works with organizations across all industry sectors.

About Macro 4

Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s cross-platform enterprise information management solutions make it easy for companies to go digital, personalize customer communications and unlock the value of their corporate content. Macro 4 solutions for DevOps, session management and performance optimization are used by many of the world’s largest enterprises to modernize their mainframe applications and development processes.

About UNICOM® Global

UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.

UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:

UNICOM Global - Assets, capital and investment management

UNICOM Systems - IBM Mainframe software products

UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions

UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform

UNICOM Science and Technology Parks

UNICOM Technology Park – Innovation Labs in Virginia

UNICOM Science and Technology Park – Innovation Labs in New Jersey

UNICOM Capital - Business and Financial Services

USRobotics - Data communications products

Memeo - Enterprise-grade Secure File Sharing for the Cloud

Firetide - Wireless technology solutions for security and transportation

DETEC - Document composition products

SoftLanding Systems - IBM i software products

Macro 4 (formerly LONDON: MAO) - Document Management products

illustro - z/OS and z/VSE software products

iET Solutions - ITSM software products

Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate - Hardware, Software, Outsourcing and Professional Services

All trademarks referenced herein are trademarks of their respective companies.