CRAWLEY, UK, May 19, 2015 – The latest version of the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM® Global, comes with a new self-service mobile app that boosts productivity and enhances user experience. The app will be showcased by iET Solutions’ sister company Macro 4 at this year’s Service Desk & IT Support Show (3-4 June 2015), alongside the latest iET ITSM software release.
The new app automatically adapts customers’ existing ITSM forms and processes to a mobile-friendly layout without requiring any customization - and is available for both Apple iOS and Android phones and tablet devices. The software introduces innovative productivity features to help mobile users work quickly and effectively while on the go.
A time-saving ‘shortcut’ system allows iET ITSM users to save common actions so they can be accessed directly from the home screen. Users can also save time and effort by setting up pre-populated templates for completing common tasks. For example, end users can quickly raise a ‘toner low’ incident from their mobile device while standing at a printer, and printer engineers can update the status of incidents (such as ‘toner replaced’) while on the move.
The self-service web browser interface for iET ITSM has also been updated to improve usability. The interface has a new layout with enhanced navigation and new icons. It also incorporates responsive design so that it automatically resizes to suit the user’s device, and is touchscreen-enabled for ease of use on tablets.
Lynda Kershaw, Marketing Manager at Macro 4, who will be exhibiting on stand 323 at this year’s SITS show, said: “The new iET ITSM app gives customers instant mobile access to any of their ITSM applications, without having to change any of the processes or forms they have already customized to suit their business. We have added some clever features to make it easy for people to go in and do what they want as effortlessly and quickly as possible – which is especially important for users who are working on the move.”
“And of course our customers can also continue to enjoy self-service access to their ITSM applications using our browser-based front end, which has been refreshed with a sleek new look and feel in the latest software release.” iET ITSM, a comprehensive suite of flexible ITIL-aligned Service Management and Software Asset Management software developed by iET Solutions, is available in the UK from Macro 4, a division of UNICOM Global.
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s cross-platform enterprise information management solutions make it easy for companies to go digital, personalize customer communications and unlock the value of their corporate content. Macro 4 solutions for DevOps, session management and performance optimization are used by many of the world’s largest enterprises to modernize their mainframe applications and development processes.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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