iET AI

Unlock enterprise potential with next-generation artificial intelligence.

Drive business value with cutting-edge AI functionality.

iET AI integrates powerful AI functions directly into your enterprise environment to optimize business processes and improve decision-making. Leverage pre-built AI models for an immediate increase in efficiency in Service Management for the intelligent prediction of SLA risks or the precise forecasting of the number of incidents and changes. This enables you to act proactively and plan resources optimally.

Simultaneously, self-service end-users receive AI-generated suggestions for potential solutions as early as the incident logging stage. The on-premises deployment of the AI ensures maximum data security, as none of your sensitive information has to leave the data center.

iET AI equips organizations with powerful AI capabilities that result in a noticeable optimization of operations and a significant increase in productivity throughout the entire company.

iET AI features

Continuous innovation

With an independent release schedule, iET AI ensures that you always have access to the latest AI advancements and improvements.

Customizable AI models

In addition to the easy-to-use, pre-built, open-source AI models, you have the flexibility to train and deploy your own AI models.

LLM support with prompt engineering

iET AI supports large language models (LLMs) via the OpenAI API. This allows customers to employ a wide range of models, including on-premises solutions like Mistral, as well as leading cloud-based models such as Gemini and ChatGPT.

Improved semantic search service

Experience search results up to 40 times faster with significantly reduced memory usage. This feature is powered by a new AI model optimized for both English and German, capable of understanding and processing large volumes of text. This leads to greater accuracy and context in searches of extensive manuals or technical documentation.

Neural machine translation (NMT)

Translation features in over 100 languages that are directly integrated into iET Enterprise Technology and iET ITSM.

Robust performance through CUDA support

iET AI utilizes CUDA (Compute Unified Device Architecture), a powerful parallel computing platform, to leverage graphics processing units (GPUs) for highly complex calculations.

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