Enhance the customer experience by providing a personalized look and feel, workflow, and service request options, allowing customers, partners, and employees to access the service they need from anywhere and at anytime.
Reduce the number of incoming calls to ease the workload of your service desk by offering customers 24/7 access to a highly customizable, easy-to-use self-service portal.
Continually improve the quality of service through feedback from customer surveys and the proactive management of service response times, service level compliance, and customer communications.
iET Self-Service solution features
Seamless integration
The perfect mapping of a service catalog and an organically grown knowledge base in a single application enables users to submit and track Incidents, Change Requests, and Service Requests, while simultaneously receiving notifications.
Real-time knowledge base
The knowledge base is automatically enhanced through customer interaction and is accessible to users at any time via full-text search as well as through FAQs.
Organizational configuration flexibility
The highly customizable user interface allows companies to optimally tailor individual profiles to the unique needs of their staff members.
Additional resources
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Frequently asked questions (FAQ)
How can I request a demo?
We can arrange a demo for you as soon as possible, please get in touch.
How can I get answers to questions about product pricing, licensing, upgrades, and renewals?
We are available 24/7 so please get in touch, our sales team is ready to help you.