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ITIL v3 facing changes, expert says

2010.09.24

Businesses that have consulted ITIL v3 guidelines are facing a number of changes. To adapt, these businesses need to consult their providers for the latest updates in ITSM software, according to an industry expert.

George Spalding, vice president at ITIL certification authority Pink Elephant, spoke at a recent industry conference in Utah about the changes facing IT departments. Since ITIL v3 framework was issued in 2007, new service strategies, design and transition challenges have emerged. As a result, IT service management providers will be essential to help clarify these technological and methodological changes.

Spalding explained how developments in ITIL practices have put more emphasis on IT service management software throughout the industry. These solutions have been sought to alleviate service desk issues, as it has become the point of contact for the relationship between businesses and their customers. For example, one emerging priority is deploying a full service desk rather than a "help desk" to streamline IT operations throughout the entire organization.

As technology constantly changes, the best practices to manage it will change accordingly. The most recent adjustments to ITIL v3 emphasize the importance of IT service management specialists that can keep pace with the latest developments in ITIL.

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