iET ITSM

Incident management: quick support at the service desk

Log and manage incidents. Access solutions in the knowledge database. Resolve your tickets by staying compliant with your SLAs.

Problem management: sound root cause analysis

Detect and solve your problems permanently before they affect users.

Change management: controlled IT infrastructure changes

Manage any change request. Carry out thorough impact and risk analyses.

Service asset and configuration management: thorough management of your CMDB and CMS

Ensure constant and accurate control of your IT infrastructure.

Service request management: consistent approval and fulfillment processes

Request or cancel any IT service.

Knowledge management: qualified knowledge sharing within your organization

Edit and publish known-errors, workarounds, and solutions.

Service level management: accurate setting and tracking of your service contracts

Manage all of your internal and external service level agreements.

Release and deployment management: end-to-end management of complex soft and hardware rollouts

Ensure trouble-free execution of releases.

Service portfolio management: lifecycle view of service portfolio offerings

Create your service portfolio including service hierarchy for a structured presentation of your services.

Service catalog management: detailed view of all services provided by IT

Administrate all of your offered services.

Event management: detection, classification, prioritization, and resolution of events

Design and manage your monitoring events including business-related rules.

Availability management: full compliance of IT availability

Measure the IT availability and ensure warranted availability levels.